Recent
Employment
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Owner
Searchmonkey SEO
Nashville, TN
January 2006 - present
- Engaged in a variety of projects, ranging from designing
search functionality for e-commerce application to performing
internet search optimization services for a range of clients.
Senior Business Analyst / Product Analyst (& Searchmonkey)
HCA, Inc.
One Park Plaza, Nashville, TN 37203
April 2003 - January 2006
- Designing and helping deploy next-generation intranet portal for Fortune-100
healthcare company intended for use by 190,000 employees across more
than 200 hospitals, surgery centers, and business offices. Contributing
intranet and content management expertise to project. Particular emphasis
on overseeing design and implementation of search and content management.
- Designed unique multi-faceted content organization interface with
integrated parametric search.
- Oversaw extensive content migration project from legacy intranet to
new product. Identified content contributors from across the company,
developed and delivered training, supported migration efforts, communicated
progress with contributors as well as executive management.
- Perform all aspects of product management: regularly plan incremental
product releases, document requirements, oversee development of enhancements
to specification.
- Instrumental in establishing Governance Committee with senior-executive
representation from across the organization. Routinely present proposals
to Governance Committee and facilitate discussions among executives
weighing costs and benefits of implementing proposals.
- Regularly conduct formal and informal usability studies and focus
groups to assess user needs, document requirements, and oversee development
of functionality based on requirements.
- Responsible for defining "topics" or pre-configured business rules
for content retrieval in search results, requiring near-constant requirements
gathering from disparate subject matter experts.
- Developed extensive training plan for content contributors as well
as a certification program approved by Governance Committee. Developing
online versions of stand-up classes to enable content contribution from
and certification for users in hospitals and other remote facilities.
- Directly responsible for communications with content contributors;
also participated heavily in developing overall project communications
plan and assisted in creating many end-user-oriented communications.
- Perform several administration duties on search engine and some aspects
of portal backend.
- Intermittent responsibility for various aspects of project management.
President and Communications Consultant
Lexicom, Inc. (various clients)
Portland, OR & Chicago, IL
May 2001 - March 2003
- Coordinated all aspects of marketing, business development, and sales
(from cold calling to closing deals) for independent communications
consulting venture.
- Performed search engine optimization services for a variety of small
business clients.
- Wrote user and configuration documentation for an enterprise intellectual
asset management system.
- Contributed to the development of online help for enterprise-wide
e-procurement tool for Kaiser Permanente.
- Wrote a user guide and an administrator guide for KickFire, Inc.
- Developed online help for Mac OS X printer drivers for a major printer
manufacturer.
- Contributed to the development of UI and online help for a diabetes
management application for Roche.
- Wrote direct mail copy for fundraising letter for Matteson Area Chamber
of Commerce.
Content Manager
NetFlix.com
750 University Ave, Los Gatos, CA
May 2000 - May 2001
- Managed the team of content producers responsible for the collection
and development of product information and metadata (such as synopses,
movie ratings, etc.) for a highly successful web-based DVD rental company
using Oracle client applications to manage a database of over 10,000
DVD titles. Improved completeness of product information by more than
60% within first three months.
- Pushed for and participated in the refinement of search functionality
based on various aspects of product metadata.
- Oversaw the development and deployment of genres for the database
and web site, requiring major changes to the schema and Oracle client
tools, as well as subsequent content migration.
- Helped oversee a major site redesign (from static content to dynamic,
algorithm-driven content), exposing context-specific, user-oriented
content such as reviews and recommendations.
- Supported marketing and business development efforts such as price
comparisons, affiliate programs with Best Buy and Hollywood Video retail
stores, etc.
- Researched and made recommendations about feasibility and profitability
of analogous video game rental program.
- Managed content side of awards database development, involving schema
changes and tool development.
- Developed metrics for analysis of content completion, processing time,
effectiveness, etc.
- Worked closely with editorial, purchasing, and engineering teams to
ensure quality of site content.
- Developed an intranet site for process documentation within the content
team.
Interim Manager of Documentation
eMotion, Inc.
2010 Broadway, Redwood City, CA
January 2000 - May 2000
- Responsible for assessing documentation needs and assisting in the
hiring process, as well as writing and editing urgent documentation.
- Publications written: addendum to server installation and administration
guide (20 pgs, FrameMaker 5.5); addendum to end-user manual (20 pgs,
FrameMaker 5.5).
Manager of Technical Publications
gForce Systems, Inc.
San Jose, CA
January 2000 - April 2000
- Developed a publications plan for a suite of learning software products.
- Publications written: Quick-start Authoring Guide (4 pgs, FrameMaker
5.5). Also edited end-user help systems.
Manager of Documentation
Cinebase Software
2010 Broadway, Redwood City, CA
March 1999 - December 1999
- Responsible for developing and managing a world-class publications
group by strengthening the communications process and hiring new talent.
- Oversaw planning, specification, development, production, implementation,
and evaluation of publications set for Java-based media asset management
software.
- Maintained content on company web site (including modifications to
Javascript) and performed all aspects of search engine optimization.
- Involved in facilitating user group sessions; managing requirements;
prioritizing product features.
- Designed and launched an intranet for engineering organization.
- Publications written: SDK development guide (90 pgs, FrameMaker
5.5); server installation and administration guide (80 pgs, FrameMaker
5.5). Also edited end-user manual (100 pgs) and online class reference
(generated by Javadoc).
Technical Publications Manager
Thru-Put Technologies
2115 O'Nel Drive, Bldg A, San Jose, CA 95131
May 1997 - March 1999
- Oversaw technical publications group documenting several large-scale
B2B advanced planning and scheduling applications intended for use in
the manufacturing industry as well as within project management in general.
Responsible for all areas of software documentation, including research,
design, writing, editing, formatting, and printing.
- Worked closely with sales and software implementation team to provide
them with accurate and consistent reference materials, as well as to
produce proposals and collateral.
- Provided regular input and assistance to the customer training organization.
- Organized internal training opportunities and developed courses and
course material.
- Coordinated outsourcing and freelance tasks, including interactions
with printers, translators, writers, web designers, and other vendors.
- Provided routine support to the development team for internal documentation,
including requirements and functional specifications.
- Involved in organizing and facilitating user group sessions and usability
studies.
- Launched and maintained company web site.
- Performed all aspects of search engine optimization on company web
site.
- Assisted system administration team with routine maintenance of intranet
server and site, as well as providing design input and development assistance
(including scripting) for overall internal web structure.
- Publications written: application user manual and installation
guide (500 pgs, FrameMaker 5.5); online help (200 topics, RoboHELP 6).
Also edited user manual (150 pgs, Word 97) and installation guide (100
pgs, Word 97).
Technical Writer / Intranet Web Developer
Toshiba America Electronic
Components
1060 Rincon Circle, San Jose, CA 95131
October 1996 - April 1997
- Designed, configured, and implemented an intranet web server and site
using NCSA httpd on a SPARCstation 2 running Solaris, including all
httpd support, site development, and maintenance.
- Involved in creation of cross-functional, company-wide intranet governance
group.
- Performed HTML markup on all documents for internal web.
- Revised and edited developer and user documentation for an in-production
MIPS-based RISC processor.
- Provided writing support to the verifications team and made progress
on creation of templates and standardization of documentation style.
- Publications written: reference manual (200 pgs, Word 6).
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Other
Employment
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Supervisor / Lab Technician
Language Laboratory, University of Illinois at Chicago
703 S. Morgan St. (M/C 042), Chicago, IL 60607-7025
May 1995 - September 1996
- Oversaw the smooth operations of a four-room language laboratory,
including two listening laboratories, a computer laboratory, and a media
checkout service.
- Supported Clipper/dBase application used for monitoring lab activities,
while developing a more sophisticated and thorough Access database to
replace it.
- Acquired, installed, and supported educational applications and multimedia
systems for language learning purposes.
- Managed a staff of ten, including interviewing, hiring, resource scheduling,
and conducting performance reviews.
- Developed a web site for the lab (http://www.uic.edu/depts/langlab/).
inlingua International
Translation and Interpretation
200 W. Madison St., Suite 230, Chicago, IL 60606
June 1994 - April 1995
- As a self-managed project, I designed, implemented, populated, tested,
and provided documentation and training for a comprehensive database
to track information relating to language consultants, students, classes,
and general administration. This database eliminated an estimated 75%
of the paperwork and filing in the offices, and improved overall efficiency
for the agency.
Chicago Tour Guides Institute
101 N. Wacker Dr., Ste. CM-285, Chicago, IL 60606
July 1994 - August 1994
Language
Laboratory, University of Illinois at Chicago
703 S. Morgan St. (M/C 042), Chicago, IL 60607-7025
August 1993 - May 1995
- Assisted students with use of the laboratory listening and recording
equipment, with computers, and with media check-out.
Rudolf Otto Meyer - Düsseldorf
Palmenstr. 25, 40217 Düsseldorf, Germany
June 1993 - July 1993
- Edited and revised documentation in both German and English.
Freelance language consultant
August 1993 - August 1996
- Translated documents from German and Russian into English.
- Performed consecutive interpretation (German - English) for conferences.
- Taught English as a Second Language (ESL) and French.
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Software Skills
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Database Development Tools
Borland Paradox, dBASE, FileMaker Pro, FoxPro, Microsoft Access
Database Management Systems
(Note: I have exposure to these systems at a high-level and am familiar
enough with them to document systems that rely on them. I am not
a database administrator.)
Informix, Oracle
Document Creation Tools / Desktop Publishing
Adobe FrameMaker, Adobe PageMaker, Microsoft Word, WordPerfect
Enterprise Portal Software
Vignette Application Portal
Enterprise Search Engines
Verity K2 Enterprise Suite
Graphics Tools / Flow Chart and Diagram Tools
Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Corel Draw!, IMSI
Flow!, Macromedia Fireworks, Micrografx Picture Publisher, and Visio
Help Authoring Tools & Formats / Electronic Delivery
Adobe Acrobat / Distiller, ForeHelp, FrameViewer, HelpBreeze, HTML, JavaDoc,
JavaHelp, RoboHelp, WHAT (Windows Help Authoring Tools), WinHelp
Office Productivity Applications
Microsoft Excel, Microsoft PowerPoint, Microsoft Project
Operating Systems
Macintosh OS 7.x-9.x;
Windows 3.x, 9x, NT, 2000, XP;
UNIX: Sun Solaris, SGI IRIX;
Palm OS
Programming, Scripting, and Mark-Up Languages
DHTML/CSS, HTML, JavaScript
(Note: I can read the following for documentation purposes. I am not
a developer.)
C, C++, Java (JDK 1.1), SQL, XML
Requirements Management Tools
Caliber RM
Screen Capture Utilities
FullShot, HiJaak, SnagIt
Server Packages
Apache, NCSA httpd
Web Authoring Tools
Allaire HomeSite, Macromedia Dreamweaver, Microsoft FrontPage, NetObjects
Fusion, Netscape Composer, and PageMill
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