Archive for the ‘Technology’ Category

links for 2008-07-02

Wednesday, July 2nd, 2008

Customer experience done right (yes, even though it’s late)

Monday, June 30th, 2008

Yes, they screwed up by announcing they would take away the Profiles feature. But then, when it became clear that customers were upset with the announcement — and by upset, I mean ready to cancel their accounts — Netflix retracted their decision, and sent one of the best apology emails I’ve seen.

keeping Netflix Profiles.png

We Are Keeping Netflix Profiles

Dear Kate,

You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.

-Your friends at Netflix

Short and sweet, and to the point. “You spoke, and we listened.” That’s the essence of managing customer experience, even when it happens a little after it could have. Well done, Netflix.

links for 2008-06-30

Monday, June 30th, 2008

links for 2008-06-29

Sunday, June 29th, 2008

links for 2008-06-28

Saturday, June 28th, 2008

links for 2008-06-27

Friday, June 27th, 2008

links for 2008-06-16

Monday, June 16th, 2008

links for 2008-06-13

Friday, June 13th, 2008

links for 2008-06-05

Thursday, June 5th, 2008

links for 2008-06-01

Sunday, June 1st, 2008

links for 2008-05-20

Tuesday, May 20th, 2008

links for 2008-05-18

Sunday, May 18th, 2008

links for 2008-05-17

Saturday, May 17th, 2008

links for 2008-05-15

Thursday, May 15th, 2008

links for 2008-05-06

Tuesday, May 6th, 2008

After Quicken?

Sunday, May 4th, 2008

Web-forward people, particularly iPhone users, what’s the next thing after Quicken? Mint? Wesabe? Quicken online? I’ve tried all of these, and I have some complaints about each. Quicken no longer affords me the convenience it used to before I had an iPhone, when I used Pocket Quicken on my Treo to record expenses as I transacted them and could sync them up back at my laptop whenever. Now I have a stack of receipts piling up and no motivation to do anything with them, but I miss the granular visibility I used to have into my finances when that system was working well for me.

So what now?

links for 2008-04-27

Sunday, April 27th, 2008

links for 2008-04-18

Friday, April 18th, 2008

Not to brag, but…

Monday, April 14th, 2008

After reading Mike and Jon’s laments about being “off the grid,” I did a little ego-surfing on Google Maps street view, and, hey whaddya know, we’re on it. They must have driven by before our transom and sidelights went in on our doorway, so it looks a little unfinished, but we’re there!

googlemaps.png

So, um, yeah. That was really important to determine. And now back to work.

links for 2008-03-23

Sunday, March 23rd, 2008

This blog now iPhone-ready

Sunday, March 16th, 2008

beehiveblog-iphonetheme.pngThanks to the fine folks at ContentRobot, this blog is now equipped with an iPhone-ready theme. If you view www.honeybowtie.com/blog from an iPhone, it will automatically show up in a minimalist iPhone format.

And thanks to Dan Dickinson’s simple explanation, the whole honeybowtie.com site now has a custom webclip icon if you add it to your home page.

Whee!

Things that probably deserve their own post

Sunday, March 16th, 2008

Yes, each of these probably merits a post of its own, and my blog has been sorely neglected of late. But since I’m powering through my to do list, I’m giving them each a bullet point, and I may choose to come back to one or more of them later.

  • I’ve been working very, very hard. If you visit Magazines.com over the next few months, you may see some cool changes start to take place.
  • I’ve been traveling a lot. Since the beginning of February, I’ve been in San Francisco, New York, Cincinnati, Salt Lake City, Chicago, and Boston. And not in Nashville very much, clearly.
  • My 17-year-old cousin (well, first cousin once removed) has lymphoma. But she’s got a great attitude and a lot of fight in her. I’m thinking a lot about my cousin and her family.
  • My coworker’s 10-year-old nephew just died from cancer after 9 months in the hospital. And then, at the funeral, the same coworker’s mother-in-law collapsed, had a heart attack, and died. I’m thinking a lot about that family.
  • Karsten and I are about to go on our first cruise. It’s a vegetarian cruise.
  • This weekend is the fifth anniversary of the crazy little experiment Karsten and I performed that we like to call “getting married.”
  • I finally convinced Karsten to join Facebook. We’re now married on Facebook! I feel so hip.

links for 2008-03-16

Sunday, March 16th, 2008
  • My buddy Joe Hendricks just launched a new web site for wine comparisons and education.
    (tags: wine)

links for 2008-02-24

Sunday, February 24th, 2008

links for 2008-02-21

Thursday, February 21st, 2008