Have you seen the news stories about Netflix having a flexible vacation policy? I’ve been seeing them everywhere for the last week or two, and have been avoiding reading them. Yesterday I finally read one, and I’m sorry I did because of quotes like this:
“I’ve never terminated a salaried employee for being tardy or being absent,” [Chief Talent Officer Patty McCord] said. “There have been issues when people didn’t come to work — but the issue is the work, it’s not the time off.” [...]
“You’re not measuring my daily hours, so why are you measuring the number of days I work?” [an employee] asked. [...]
And the culture allows the company to hire independent, creative types like Director of Product Management Todd Yellin, who spent much of his first several months on the job traveling to Los Angeles to complete work on an independent film.
Why does this bug me? This is exactly the way I’ve always managed. And I work hard and have always felt like I should be managed that way, too, when it can be arranged.
See, my tenure at Netflix was perfect posh and wonderful except for one thing: my boss. She singled me out for much harsher treatment than any of her reports, and we consistently had a difficult time understanding each other. And my work times were definitely less flexible than I would have liked.
When Karsten and I started thinking about buying a house in Portland (we were in a common Bay Area financial quandary: doing well enough that not owning a house was poor money management but not making enough to afford a house in the Bay Area), I asked her whether I’d be able to work around the weekly commute schedule. (For context: I’d been working at Netflix for almost a year, and had managed my group well. I had taken on extra projects and made them successful. I was not an unproven risk.) My plan was to fly in on Monday mornings, stay in San Jose during the week, and fly out Friday afternoons to Portland for the weekend.
My boss endorsed that approach (she was considering a similar move herself) but had some concerns about whether I’d be arriving early enough on Monday mornings. There were two options: the earlier flight would get me in to the office by 8:30, which was earlier than I ever made it in on Mondays, but it would mean leaving the house in Portland by about 5:30: yuck. The later flight had a more reasonable wakeup time, but wouldn’t get me into the office until nearly 11 AM. But my reassurance to my boss was that I was going to be effectively living alone in San Jose during the week and would be able to dedicate plenty of extra hours getting my work done to make sure I made up for the late Monday arrival and early Friday departure. She agreed to the schedule.
But lo and behold, the first week I traveled in from Portland, arriving around 10:30, some issue had crept up in the call center and I wasn’t there to help manage our side of it. She put her foot down and insisted that I get in earlier on Mondays; I felt she was overreacting to a fluke situation and said so. We fought. It was not pretty. By early afternoon I had turned in my resignation. She asked me to leave that day.
Moreover, my boss misreported the hours I had taken for vacation (I had several trips scheduled that I canceled at her request, but she submitted those as if I’d taken them) and I spent the next several weeks emailing back and forth with Ms. McCord of the quote above to work out what my vacation pay out should be. For me, it’s ironic, then, to see all this press about Netflix having this wonderfully relaxed vacation policy that rewards hard work. I don’t feel like I was even working at the same place they’re describing.
So here’s the quote from the article that sums it up:
Yet open-minded treatment of workers isn’t without its challenges. Chief among the problems [...] is that managers are inconsistent. Some might grant their team two months vacation and two days working at home per week, while others choose two weeks and no telecommuting.
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In other news, I stayed home sick from work today. My body is horribly achy, I have miserable cold-like symptoms (a fever, a cough, head congestion), and I feel run-down and totally worn out. Both Karsten and my boss have stated their suspicions that it’s a mind-body connection thing, which is probably true, but that doesn’t help me feel any less physically miserable.
I had a bit of a breakdown last week over the stress I’m feeling from work, from the house renovation, from not getting enough done on songwriting, from always feeling behind on my personal projects, etc. Mentally and emotionally, I’ve been starting to feel like a big old mess. And now I feel that way physically, too.
Ever since my Great Depression, I have these cycles of total confidence that I can do everything and anything and mind-shattering fear that I can do nothing. It’s not random, but I don’t have a complete handle on exactly what sets me off in either direction. I do know that part of what gets me down is feeling like I’m not accomplishing anything, and that’s been a big part of my life over the past few weeks.
During the six months I was at my last gig, I went through these cycles several times. I can’t even count how many times I swung through them during my nearly three years at the hospital company. It sounds like bad brain chemistry, I know, but I really don’t think it’s just me. I think because of my strengths and capabilities, I often find myself plopped down amidst heaps of chaos and asked to get big, lofty things done. Clearing through the chaos isn’t usually part of what I’m asked to do; if it’s even acknowledged at all, it’s usually just understood that it will happen in parallel with whatever big things I’m trying to do that matter. And I’m not always good about articulating to those I report to how important it is that the chaos be dealt with, even though by necessity I find myself heavily involved with (or, depending on your reading of it, distracted by) the tidying of chaotic elements. And then I take it very hard when I don’t manage to get things done, or at least not done to the quality level I feel good about.
So obviously I need to get better at communicating to the people I report to about when I’m facing obstacles, about how I intend to deal with them, and about when I need help in getting rid of them. I guess I tend to think I’m doing people a favor by trying to take care of as much by myself as I can, but then when it gets to be too much I go right into freak-out mode and that’s not helpful to anyone.
It’s funny how I sometimes think I’m so good, but I’m really just learning such basic things. Life has a funny way of smacking us down sometimes, doesn’t it?