Real-time chat for tech support
This is interesting. I’ve known about online chat for technical support for a long time, but I’ve never had occasion to use it until now. Quicken is giving me trouble, so I’m chatting with one of their support folks.
It’s a little impersonal (I usually strike up a good banter with tech support people on the phone), but pretty efficient. I’m kind of digging it. 
5 Responses to “Real-time chat for tech support”
Posted: Mar 4th, 2006 at 11:14 am
I’ve had mixed experiences with online chat for tech support, but mostly I love it for the immediacy of it. The time I was most dissatisfied with it, there was a language difference and a big lag between what I typed and the response. It was obvious there was translation involved, as well as canned responses that didn’t fit my questions. That was extremely annoying.
Mostly tho, it rocks.
Posted: Mar 4th, 2006 at 12:43 pm
My experiences with chat-based tech support have been pretty universally good, too. I’ve been surprised.
-J
Posted: Mar 4th, 2006 at 1:37 pm
Compared to the usual 10-30 minutes on hold with tech support, I’m pretty fond of it, too.
Posted: Mar 4th, 2006 at 1:57 pm
There might be a possibility to extend this sort of chatting into more * personal * arenas.
Oh. Wait.
Posted: Mar 15th, 2006 at 10:48 pm
I stole this subject line today and it got a big laugh. I think I owe you one.